• FAQ

    1. How to Login to Bets10?
    2. I have forgotten my login details
    3. I have forgotten my password, but I know my username
    4. How do I change my password or update my user information?
    5. Why do I have to register?
    6. Why do I need to register personal information?
    7. Personal information security?
    8. Technical safety?
    9. Is my deposited money safe with Bets10?
    10. Which web browser should I use?
    11. What are your customer support response times?
    12. Where can I find more information about the company?
    13. How do I add Bets10 as a safe site in Internet Explorer?
    14. How do I delete cookies and temporary internet files?
    15. How do I disable pop-up blocker?
    16. How do I take a screenshot?
    17. How do I deposit?
    18. How do I withdraw money from Bets10?
    19. What is Verified by VISA / MasterCard SecureCode (3-D Secure)?
    20. What payment methods does Bets10 offer?
    21. How do I deposit by Speedcard?
    22. Why did my deposit fail?
    23. How long will my withdrawal take?
    24. Can I cancel a requested withdrawal?
    25. What are Bets10 Bonuses?
    26. How do I verify my Bets10 account?
    27. Bonus Rules

    1. How to Login to Bets10?

    To login to your Bets10 account enter your email and password in the login fields and click the Log in button to access your account.

    If you have transferred your account from Bets10 you can login either with your Bets10 username or email.

    2. I have forgotten my login details

    If you forgot your password and can’t remember your user name and/or registered email address, we can still help you.

    Simply fill in this
    form. It is important that you provide us the information which you registered in your Bets10 account.

    Our customer support team will receive your details and will email you back providing you your username and/or registered email address. This will enable you to use the forgotten password function on the site, and choose a new password.

    If you remember your username and registered email address check out I have forgotten my password.

    Please note that only the customers have transferred their accounts from Betsson to Bets10 can login with their usernames.

    3. I have forgotten my password, but I know my username

    If you can’t remember your password all you need to do is click on Forgot Password

    You will need to provide us with your Bets10 email.

    If you do not remember your registered email, click here.

    Once you fill in those details we will send you an email that contains a link. Click on the link within 24 hours, and you will be taken to a page where you can enter a new password.

    4. How do I change my password or update my user information?

    To change the details in your account go to the "My account" page. Choosing the "My profile" option you can edit your password and your personal contact information such as home address, email address and phone number.

    Changing your name:
    If you need to correct the spelling in your name or update your surname, Bets10 Customer Service will need a copy of your ID to help you.

    Changing your Poker Alias:
    You may change your poker alias if you wish, but for security reasons this can only be done once. If you created your Bets10 account after January 2010 you can do this yourself by going to the "My poker" page.
    If your account was created before January 2010, send us an email or contact us by chat providing 5 options for you new poker alias, ranking them from first to fifth choice. When choosing your new poker alias keep in mind that our poker network has over 6,000,000 users with unique poker aliases, so most common aliases might be taken. To increase the chances of selecting an available alias, try combining numbers and words.

    5. Why do I have to register?

    By registering at Bets10 you are opening an account free of charge and without any commitments, which enables you to place bets in all Bets10 products. In order to place real money bets you need to make a deposit.

    6. Why do I need to register personal information?

    In order for Bets10 to be able to give you the highest level of service and to maintain the highest level of security we need to be able to identify the customer, especially so, when paying out winnings. We therefore need the customers first and last name, as well as your residing address. The correct date of birth secures that you have reached the minimum age to use the Bets10 products. Your email address enables us to inform you of important news, campaigns or information about a forgotten password.

    7. Personal information security?

    Bets10 uses state-of-the-art security measures. All transactions containing sensitive information between your browser and our servers are encrypted. If you choose to store credit card information in our database, it will be encrypted as well.

    8. Technical safety?

    There are many aspects of the technical safety, however, below find a few major precautions that have been established. Physical safety - Our servers are placed in highly protected premises, where all employees have been security cleared. Security breach protection - Our servers are protected by a complex and verified firewall system. Data integrity - All sensitive communication between your browser and our servers is encrypted.

    9. Is my deposited money safe with Bets10?

    Yes, all customers deposits are held in a bank account with Barclays Bank, in London, UK and are kept separately from Bets10’s operational accounts.

    10. Which web browser should I use?

    We strongly recommend you use one of the newer versions of Internet Explorer to take advantage of all the sites features. The minimum requirements are Internet Explorer versions 6,7 or 8, Firefox 3.6 or Safari latest version.

    11. What are your customer support response times?

    On average we respond to chats in less then 30 seconds and on emails in less then 2 hours.

    12. Where can I find more information about the company?

    More information about the company can be found under About Bets10.

    13. How do I add Bets10 as a safe site in Internet Explorer?

    Click Tools and then Internet Options. Select the Privacy tab and then click Sites. In the Address of website, enter 41bets10.com and then click Allow. Then click OK and OK again.

    14. How do I delete cookies and temporary internet files?

    All web browsers, unless otherwise specified, store temporary internet files (often referred to as "cache"), cookies, and session data on your computer. This serves a good purpose but it is sometimes necessary to delete these files and start from scratch. Here are instructions for how to do so with all major web browsers.

    1. Internet Explorer
    2. Mozilla Firefox
    3. Safari
    4. Google Chrome

    1. Internet Explorer
    You must first know what version of Internet Explorer you are using. Click Help and then About Internet Explorer. The steps for Internet Explorer 8.0 also apply for Internet Explorer 9.0.

    Internet Explorer 8.0:
    In Internet Explorer 8.0, click Tools and then Internet Options.

    Internet Explorer 7.0:
    In Internet Explorer 7.0, click Tools and then Deleting Browsing History. From here, delete everything except passwords.

    Optionally, click the Start menu and go to the Control Panel. Then click Network and Internet followed by Internet Options. Click the General tab and then, under Browsing History, click Delete Browsing History. From here, delete everything except passwords.

    Internet Explorer 6.0 or earlier:
    Optionally, click the Start menu and go to the Control Panel. From there, go to Internet Options. In Internet Options, select General and, under Temporary Internet Files, click Delete Files. A new window will appear. In this window, click to select the Delete all offline content checkbox , and then click OK. Finally, click OK again.

    2. Firefox

    Firefox 3.6 or later
    Click the Tools menu and from there select Clear Recent History; optionally, click Ctrl+Shift+Del. Make sure that everything (Browsing & Download History, Form & Search History, Cookies, Cache, Active Logins, and Site Preferences) is checked. Finally, click Clear Now.

    Firefox 3.0 – 3.5
    Click the Tools menu and from there select Clear Private Data. Check Cache and Cookies and click Clear Private Data Now.

    3. Safari
    Click on the menu Safari and then select Empty Cache from the dropdown menu. Thereafter, click on Empty.

    4. Google Chrome
    Click the wrench icon and select Options. Then click the Under the Hood tab. Select to clear everything except saved passwords. Make sure that Clear data from this period is set to Everything. After this, press the Clear browsing data button.

    15. How do I disable pop-up blocker?

    Some parts of our site, primarily deposits, will require pop-up windows to be enabled. Most browsers block pop-up windows by default to prevent unsolicited pop-up windows. We advise you to enable blocking of pop-up windows after you have completed the action required at Bets10, only to disable it where necessary.

    1. Internet Explorer 7.0 or later
    2. Mozilla Firefox
    3. Google Chrome
    4. Safari

    1. Internet Explorer 7.0 or later
    To disable pop-up blocker in Internet Explorer 7, click the Tools menu located in the far right corner of your browser. A dropdown menu will appear where you will find Pop-up Blocker. Once you have selected this menu item, a sub menu will appear. In this submenu, select Turn Off Pop-up blocker.

    2. Mozilla Firefox
    In the top menu of your browser window, click Tools followed by Options. In the options window, click Content. From the content page, untick Block pop-up windows and click OK.

    3. Google Chrome
    Click the wrench icon in the upper right corner and, in the drop-down menu, select Options. Then go to the tab called Under the Hood and click the button Content settings. Go to the Pop-ups tab and select Allow any site to show pop-ups.

    4. Safari
    Go to the Safari menu and select Preferences. In the preferences window, go to the Security tab. Then untick the Block pop-up windows box.

    16. How do I take a screenshot?

    How to take a screenshot in Windows (all versions)
    To take a screenshot with your Windows (PC) computer, begin by having the window you wish to take a picture of visible on your screen. When you have the window in front of you, press the Print Screen button on your keyboard. It is often shortened to PrtScn.

    How to take a screenshot in Mac OS
    To take a screenshot with your Mac OS computer, begin by having the window you wish to take a picture of visible on your screen. When you have the window in front of you, press Command-Shift-3. A picture of your screen will then be saved on your desktop in PNG format.

    To take a screen image of a specific area press cmd-Shift-4
    You will now get a marker on your screen, Move it to the outer top area where you want to start the image. Press and hold the left mouse button, move the marker until you have marked the intended area. Release the left mouse button.

    Your Screen capture is automatically saved on your desktop.

    If you prefer working with the Mac OS X terminal, you can take a screenshot by executing the following command: screencapture -iW ~/Desktop/screen.jpg

    You can now send this as an attachment in a email to us.

    Alternative method
    If you do have a laptop or are having issues using the normal method you can use follow this simple instructions to take a screen shoot.

    Make sure you have the window you want to take the screen shoot of in front of you on the screen.

    Press the start menu button.

    (In Windows XP and older) click on run and type in this command: OSK (In Windows Vista and newer) type this command into the search field: OSK

    Press Enter (Return key)

    Now you have a virtual keyboard on your screen. Move the keyboard out of the way so it do not cover the area you intend to take the image of (make sure you see the PSC key that is located on the top right of the virtual keyboard.)

    Now press the PSC key.

    You have now taken the screen capture of your screen.

    After you have done this, open Microsoft Paint. It is located in the Start menu by going to Start > All Programs > Accessories > Paint. When you have Paint open, either press Ctrl+V on your keyboard or go to Edit > Paste. The screen you took a picture of will now appear in front of you.

    Finally, press either Ctrl+S or go to File > Save to save your file. Give it a short but descriptive name. Under "Save as type", select either JPG or PNG.

    17. How do I deposit?

    To deposit is to transfer money from you to your Bets10 account. In order to make a deposit to Bets10 you first need to register your own account.

    After you have registered your account, log in and click the green button called Deposit.


    When you have chosen the method that suits you best you enter the relevant account information and the funds will be credited to your account according to the time stated in the information. Most of our deposit methods are instant.

    18. How do I withdraw money from Bets10?

    Withdrawals are initiated by going to My Account » Withdraw Money. From here, select your withdrawal method. Where applicable, withdraw by the same method as you deposited. If your withdrawal option is not available, select bank transfer.

    Bets10 does not impose any fees for withdrawals. However, your financial institution may charge a fee for the transaction. Withdrawals by bank and VISA take between two to five banking days to reach your account. Withdrawals by e-wallets take up to one day.

    19. What is Verified by VISA / MasterCard SecureCode (3-D Secure)?

    VISA and MasterCard are using something called 3-D Secure. This is an extra layer of security added to protect you from card theft, skimming and other types of fraud. The exact procedure for 3-D Secure varies between banks and card issuers. Your bank may enroll your VISA or MasterCard for 3-D Secure at any time. From that point on, when making a transaction to a 3-D Secure enabled merchant, your card will be subject to this extra layer of security and protection.

    For VISA, this procedure is called Verified by VISA. For MasterCard, it is called MasterCard SecureCode.

    When you make a transaction with your 3-D Secure enrolled, a pop-up window will appear. In this window, you will see an overview of the transaction that is about to take place. There will also be a form where you fill in a PIN, code, or password. If you are unsure what to enter, contact your bank. Commonly, it is either a password that you set in your online bank or a one-time password decided by utilizing a banking token device.

    If you do not receive this pop-up window, deactivate pop-up blocking in your web browser.

    20. What payment methods does Bets10 offer?

    List of Deposit Methods

    Below are all deposit methods offered by Bets10. Some deposit methods are specific for certain countries and may not be available to all customers.

    1. Credit & Debit Card Deposits
    • VISA
    • MasterCard
    • Speedcard
    • Maestro
    • Entropay
    • Wirecard

    2. Bank Deposits
    • Bank Deposit
    • GluePay
    • iDEAL
    • Euteller
    • Sofortüberweisung

    3. e-Wallet Deposits
    • Moneybookers
    • Neteller
    • Speedcard
    • Click2Pay
    • ClickandBuy
    • EcoCard

    4. Prepaid Cards
    • PaySafe card
    • Ukash
    • Neosurf

    List of Withdrawal Methods

    Below are all withdrawal methods offered by Bets10. It is important that you withdraw by the same method as you deposited. If your deposit method is not here, we ask you withdraw by bank.

    • VISA
    • Bank Transfer
    • Speedcard
    • Moneybookers
    • Neteller
    • Entropay
    • Click2Pay
    • ClickandBuy
    • EcoCard
    • Other methods

    21. How do I deposit by Speedcard?

    Speedcard is an online e-wallet account, held securely in a European bank. You can fund this account with your VISA, VISA Electron or MasterCard, and also withdraw to Speedcard from your Bets10 account.

    When you go to the deposit page for Speedcard on the Bets10 site we will automatically detect if you have a Speedcard account linked to your Bets10 account. If you do not have a Speedcard account linked to your Bets10 account, you can open one from the link in the cashier page of your Bets10 account. If you already have a Speedcard account, you can proceed with the deposit process as usual. You are allowed to have one Speedcard account.

    Once you have an account set up you can deposit to the Bets10 site just like with any other e-wallet.

    To sign up to Speedcard, click on the Speedcard logo on our site. You will be asked to send in copies of your ID (driver's license, passport) and proof of address. This information is required because the account you are opening is with a financial institution. Speedcard gives a 30 day window period to receive these documents. Should this deadline not be reached, the account will be closed. These documents can be mailed to customercare@speedcard.com or faxed to +357 22 557 511.

    When these documents have been received you can apply for a Speedcard VISA card, which can be used in ATMs as well as to withdraw to from your Bets10 account. Withdrawals in ATM is subject to a fee of 1.50 EUR per transaction.

    There is no fee for depositing by Speedcard to Bets10. Total deposits per day are limited to 400 EUR before sending in ID and proof of address. Once these documents have been sent in and approved by Speedcard, the deposit limit is increased to 1,600 EUR per day, or equivalent in your currency (rounding may apply). This limit can be further increased at request.

    22. Why did my deposit fail?

    A deposit can fail for one of two reasons: Technical or Financial.

    1. Technical
    Before you make a deposit, make sure you clear your cache and cookies.
    Many deposit methods require third-party authentication. For instance, if you deposit by an e-wallet, you will need to log in to your e-wallet account. Many VISA and MasterCard cards are a part of something called 3-D Secure: Verified by VISA or MasterCard SecureCode. – In order for these third-party authentication procedures to be successful, you must enable pop-up windows in your web browser.
    Also make sure that you have the latest version of Adobe Flash installed on your computer. It can be found on the following website: http://get.adobe.com/flashplayer/

    2. Financial
    Your deposit may fail if there are not enough funds on the card, account or e-wallet. Take into consideration any transaction fee that is imposed on the deposit and added to the deposited amount.

    Some card issuers set a limit on amount of transactions within a certain timeframe and a maximum amount of money that can be transferred.
    For e-wallets, your e-wallet account may have been disabled or made inactive. Always make sure your e-wallet account is active by logging in and checking your balance.
    Finally, some financial institutions might restrict transactions to gaming operators. If you are not sure if your card can be used in online gaming, contact your bank or card issuer.

    If you need assistance please contact our customer support. We will find a solution for you and inform you how to make a successful deposit.

    23. How long will my withdrawal take?

    Withdrawal by VISA and bank normally takes two to seven banking days. All other withdrawal methods (e-wallets) are completed within 24 hours.

    24. Can I cancel a requested withdrawal?

    You might want to cancel a withdrawal request, and as long as it has not yet been processed you can do this yourself from the Deposit > Pending Withdrawals page.

    25. What are Bets10 Bonuses?

    1. Deposit Bonus

    Bets10 customers are welcomed with a first deposit bonus! An example could be deposit up to €50 and receive 100% extra in bonus. See example below:

    Deposit €50 receive €50, Deposit €25 receive €25. Bonuses at Bets10 are designed to reward new and loyal customers and may not be eligible for withdrawal unless you have reached the criteria’s presented under Bonus rules.

    2. Reload Bonus

    A reload bonus is a cash bonus that we at Bets10 will occasionally offer to customers. It will usually be based on the same principles as a depositing bonus that is, deposit a certain amount and receive a percentage cash bonus based upon the deposited sum. We will communicate reload bonus offers in varies ways, one such will be through mail so make sure that you have an updated email address to ensure that you receive our promotional offers.
    Bets10 reserves the right to withhold and remove any bonuses if such bonuses have not been used before the deadline stated in the campaign Terms & Conditions. Bets10 takes no responsibility for bonus e-mails not delivered, thus information and opportunity missed out on by customer.

    3. Spot Bonuses

    Spot bonuses are given out by Bets10 to random players at unspecified times throughout the year. They may vary in amount, requirements and frequency.

    26. How do I verify my Bets10 account?

    KYC — short for Know Your Customer — is the process of verifying yourself to Bets10. This may be done in one of many ways and we will always notify you by email if we need to verify your account. This is commonly done either when you open your account, make a large deposit or when you request a withdrawal.

    27. Bonus Rules

    Unless otherwise stated in the campaign Terms & Conditions the following rules will apply for all bonuses. If you have any questions please get in touch.



    Weighted Bonus Wagering

    Before withdrawing Bonus cash and winnings thereof, players must fulfill the attached weighted wagering requirement.

    Usually when you receive a bonus there is a wagering requirement stated in bonus rules. Wagering requirement differ for some products. Customers have to wager the bonus amount 6 times in Sportsbook, 10 times in Bingo or 35 times in the other products unless other is stated in the bonus rules.

    For example 10€ Bonus amount with a wagering requirement of 35 means the player must wager 350€ to withdraw the money.

    However, at Bets10 all the games have a different weighting and depending on the game/s you choose it will contribute to your overall wagering requirement.

    So with the same 10€ bonus amount a player could play half their wagering requirements or 175€ on a game with 100% weighting and wager the other 175€ on a game with 20% which would mean that they would need to wager 875€ (175€ X (1/0.20)) on the second game.


    Weighting & Wagering

    For example with a 10€ bonus amount…
    The amount you have to wager is calculated as follows:
    Bonus Amount X Wagering Requirement* X (1/Weighting)

    Wagering Requirement*: 6 Times For Sportsbook, 10 Times for Bingo and 35 Times for all other products



    In Sportsbook: Wagering Requirement is 6 Times the Amount. When applying the weighted wagering per game, these wagering amounts apply to release the bonus and winnings thereof.

    50% weighting wager 120€
    100% weighting wager 60€
    150% weighting wager 40€
    200% weighting wager 30€.


    In Bingo: Wagering Requirement is 10 Times the Amount. When applying the weighted wagering per game, these wagering amounts apply to release the bonus and winnings thereof.

    100% weighting wager 100€

    In other Products: Wagering Requirement is 35 Times the Amount. When applying the weighted wagering per game, these wagering amounts apply to release the bonus and winnings thereof.

    100% weighting wager 350€
    50% weighting wager 700€
    25% weighting wager 1400€
    20% weighting wager 1750€
    10% weighting wager 3500€
    5% weighting wager 7000€


    How is the weighting for different games?

    Game/Group Percentages

    CASINO

    %100 Slotlar (All types)
    %50 Caribbean Poker
    %20 Texas Hold’em
    %10 Oasis Poker
    %10 Punto Banco
    %10 Baccarat (All types)
    %5 Video Poker Oyunları (All types)
    %5 Black Jack (All types)
    %5 Pontoon
    %5 Roulette (All types)

    LIVE CASINO

    %50 Casino Hold’em Poker
    %10 Rulet
    %10 Bakara
    %5 Black Jack

    GAMES
    50% Solitaire
    10% Card Roulette,Fortune 36,Pinball Roulette & Sports Wheel
    100% All other games

    BINGO
    250% Bingo games
    100% Bingo Side Games (Mini Games and Casino Games)
    30% Bingo Mini Video Poker games

    SPORTSBOOK
    200% Sportsbook 6 fold Combi or more - 5.00
    150% Sportsbook Tripple to 5 fold Combi - 3.00
    100% Sportsbook Double-2.25 game
    50% Sportsbook Single-1.5 game

    All winnings from bonus money will remain as bonus money and cannot be withdrawn until wagering requirements are met. If you cancel your bonus you will then lose your bonus and any winnings generated from your bonus.

    Bets10 reserves the right to change the terms and conditions of this offer at any time and it is customer's responsibility to check for changes and updates.

    Example:
    Deposit bonus offer: Deposit up to €50 and get extra 100% in deposit bonus. The wagering requirement for the bonus is 6 times in the Sportsbook, 20 times in Bingo and 30 times in the other of the products. You can play any product you like to complete the wagering requirements.

    1. You deposit €50 and get €50 extra in bonus money. The wagering requirement for the bonus is 6 times in the Sportsbook (6 X 50 = 300€), 10 times in Bingo ( 10 X 50= 500 €) and 35 times in the other products (35 X 50€ =1750€).

    2. In one session your total bet in Caribbean Poker in the Casino amounts to 350€, weighting of 50% apply.
    Contrbution to the “Percentage of the wagering completed” = (350€ X 0.50) / 1750 = 10%

    3. You then place a bet of 75€ on a 6 fold Combi in the Sportsbook with higher odds than 5,00, weightning of 200% apply.
    Contribution to the “Percentage of the wagering completed” = (75€ X 2.00) / 300 = 50%

    Percentage of the wagering completed = 10 % + 50% = 60%

    4. You buy Bingo cards for 150€, with a weighting of 100%
    Contribution to the Percentage of the wagering completed = (150€ X 1) / 500 = 30%

    Percentage of the wagering completed = 60% + 30% = 90%

    5. You play the slotmachine Hulk in the Games section. Your total bets amounts to 300€, weightning of 100% apply.
    Contribution to the “Percentage of wagering completed” = (300€ X 1.00) / 3000 = 10%
    Percentage of the wagering completed = 90% +10% = 100% The wagering requirements of the deposit bonus are now completed. The bonus and winnings thereof are now available for withdrawal.